CTV Customer Support Weekend

Collecting customer information and analyzing customer needs to get insights into current/ future products or services
Answering questions about features, documenting any technical issues, and passing them on to the product team
Creating support tickets for the team
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long- lasting client relationships
Develop trusted advisor relationships with key customers
Clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Communicating with customers through various channels such as phone, email, social media, or ticket system
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries
The interview process consists of 3 rounds
Round 1
: Writing test
+ Round 2:
Case Study live chat with an agent
+ Round 3
: Interview

Great problem- solving skills and ability to collaborate
Available to work on Saturday and Sunday, according to management&039;s arrangement, work one of the following shifts + 8 AM- 4 PM; + 4 PM- 0 AM; + 0 AM- 8 AM (Including Monday)
At least 1 year experience in Customer Support
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
Proficient typist and easily adapts to new software applications
Self- motivated individual who enjoys winning as a team
Great attention to detail and accuracy
Optimistic, enthusiastic, and people- centric focus

Teambuilding 3- 4 times/year
Bonus: Review bonus, Feedback, Cross- upsell. Income up to 13M
Salary 7 NET- 9 NET

Cập nhật gần nhất lúc: 2024-02-17 01:25:23