Makes recommendations for corrections and improvements as needed
Works with Chefs, HR and Managers to ensure proper and on time submission and approval of all attendance reports, leave forms ( annual, sick, etc ) for the payroll system as well as performance appraisal for the whole Kitchen Team.
Dispatches and shares information as and when required with all culinary departments about guests preferences.
Other ad- hoc duties- unexpected moments when we have to pull together to get a task done
Liaise with Culinary related suppliers.
Keep the Executive Chef informed of VIPs, groups and other guest arrivals, hotel events and of other matters which concerns him/her.
Type reports, memos and correspondences including those of confidential nature for the operations and administrative functions and maintain files accordingly.
Maintain the strictest confidentiality at all times on all matters
Log security incidents and accidents in accordance with hotel’s requirements.
Initiate action to correct hazardous situation and notify supervisors of potential dangers.
To maintain professional confidentiality and never disclose company secrets.
Interprets between local and foreign chef
Recycles where ever possible and enforces cost saving measures in the administrative office.
Observe daily conditions of all physical facilities and equipment in the administrative office as well as kitchen
Receive and screen office calls and visitors, schedule and set up appointments.
WOW guests as often as possible
Liaise with the concerned parties.
May assist with other duties as assigned by management
Aware of and adhere to the Fire, Life and Safety standards of the hotel and ensuring to report any risks to Management.
Liaise with all other outlets (including F&B Admin, accounting, purchasing, front office etc) for and on behalf of the Executive Chef).
See to the cleanliness and maintenance of equipment in the Chef office.
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Preparation of Purchase requests and follow up with supplier for the date of arrival.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
When and if necessary, handles all reservation for outlets and acts as central reservation desks. This includes also group reservations.
Assists the Culinary outlet team in peak and idle times when and if required.
Recognize regular guests and their preferences
Keep the waste factor in the hotel at a minimal level.
Always show a positive attitude
Translate & proofread menu & other documents bilingually when required
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Performs other duties required to provide the service brand behavior and genuine hospitality.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Adhere to hotel policies and procedures:
Communicate effectively with guests, co- workers and the manager.
Attends work on time as scheduled.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Follows safety and security rules and procedures
Maintain a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
