Customer Assistant Loyalty Manager Công Ty Cổ Phần Tập Đoàn Masterise

Objectives:
• Maintain relationships with VIP clients
• Retain customers and increases rate of re- purchase from existing customers
• Manage loyalty customers and assist to update database
• Manages and enhance rewards programs and customer retention programs for Masterise Homes.
Key responsibilities:
• Assists to manages headcount and recruitment for customer loyalty team
• Works with supervisor to ensures program is within required budgetary guidelines
• Day to day management operation of customer loyalty enquiries line.
• Day to day management of reward elements of the program as directed by supervisor
• Maintain customer loyalty database together with IT team.
• Assists in the creation of events for loyalty members together with supervisor and Marketing team
• Works with the Director of Loyalty and Head of Customer Excellence to create, manage and implement loyalty programs
• Benchmarks customer engagement within the program and implements actions to improve them
• Trains teams to ensure loyalty program is well understood within CS department and on a company level
• Creates and manages EDM’s for loyalty members
• Benchmarks effectiveness of loyalty program against sales and implements actions to improve them
• Evaluate staff performance, making report to compare and measure the effectiveness of work;
• Works with commercial to procure, order and manage gifts for customers and loyalty members

Knowledge:
Qualifications:
- Major: Finance, Banking, Business Administration, Law or equivalent professional expertise
- College
- Priority: additional qualifications of Customer Service management; building/ real estate management
Specialized knowledge:
- Knowledge of CRM system, measurement of service quality
- Knowledge of customer loyalty programs and rewards programs
- Knowledge of service standards, operating procedures, KPIs
Experience:
- Management experience: 5 years
- Foreign language: English (IELTS 6.0)
- Experience in the field customer loyalty and rewards
Advanced skills:
- Quick handling situations and propose solutions for arising problems
- Excellent analytical and synthesis skills
- Evaluate operating procedures, using CRM system/ new technology skills
- Excellent communication, presentation, negotiation, persuasion skills
Core capabilities:
- Excellent leadership and management skills
- Understand customer needs skill
- Training and developing people
- Thinking, creativity and management skills, work planning

KPI Bonus, 13th month salary

Health care insurance

Company laptop/Ipad

Cập nhật gần nhất lúc: 2024-04-03 11:08:57