Customer Care And Quality Control

Customer care:
• Participate in complaint handling process for clients
• Attending at the hotel for greeting clients and offering welcome gifts
• Make periodical report to manager board
• Daily phone calls to the clients and make a report to sale/manager/agents
• Keep in touch with the clients during their tours until they reach home safely.
• Support the clients in case of any problem on tours such as health issue, etc...
Quality control
• Collect all the main issues via the daily phone calls and Tour remarks to have an overview assess about suppliers as well as company’s services.
• Coordinate with other teams to share information and exchange experience for smooth services control.

• Good at foreign language at 4 skills of listening, speaking, reading & writing (English/Spanish)
• Be patient, calm and can work under high pressure
• For care who speak Spanish, if you know English it will be an advantage
• Accept unexperienced staff
• For care who speaks English, if you know French it will be an advantage

• Negotiable – To Be Advised on interview, depending on experience.
• Pay insurance according to the law + Special health insurance package
• The Company&039;s maternity pay policy in addition to insurance salary.
• Friendly and progressive working environment.
• Product inspection trip and training courses according to company regulations
• Travel domestically and internationally according to Company policies and other special programs.
• Happy hour policy at the office.
• Off Saturday, Sunday
• Quarterly, annual, holiday bonuses...

Cập nhật gần nhất lúc: 2025-01-04 23:45:03