Job Overview:
The Customer Care Intern will assist in providing outstanding support to MMV & Marou Chocolate’s customers both in Vietnam and internationally by addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
Customer Support:
Respond to customer inquiries, questions, or complaints through various channels such as phone, email, live chat, or in- person in a timely and professional manner.
Provide accurate, clear, and concise information about products, services, and company policies to ensure customer satisfaction.
Problem Resolution:
Escalate complex or unresolved issues to relevant departments with clear documentation and context to facilitate timely solutions.
Analyze and resolve customer issues effectively, ensuring minimal disruption to the customer&039;s experience.
Product- Service Knowledge:
Stay informed about new product launches, updates, or changes to ensure accurate communication with customers.
Develop and maintain a comprehensive understanding of product features, benefits, and company policies.
Manage Customer’s data:
Record and store customer information accurately and securely, adhering to company and regulatory privacy standards.
Gather and analyze customer feedback to recommend process improvements and service enhancements.
Support for the Stores:
Act as a liaison to resolve issues between stores, other departments, and customers, ensuring a smooth workflow.
Receive and efficiently process requests related to orders and customers from stores and other departments.
Monitoring and Reporting:
Track and monitor the status of customer requests to ensure timely updates and resolutions.
Provide clear and concise reports to supervisors or relevant departments, summarizing trends, feedback, and request outcomes.
Requirements:
Collaborative: Effective in working with cross- functional teams.
Problem- Solving: Strong problem- solving abilities and a customer- centric mindset.
Studying at College or University in Business Administration, Marketing or Communications, or a related field.
Adaptable: Ability to adapt to a fast- paced work environment and handle multiple tasks simultaneously & a proactive learning mindset.
Experience with customer service platforms, e- commerce, or CMS is an advantage.
Customer- Centric: Focused on delivering an exceptional customer experience.
Fluency in English (both spoken & written)
Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with CRM software is a plus.
Benefits:
Work in a dynamic, supportive and international environment with guidance from experienced mentors.
Internship allowance: 4M/ month + lunch allowance
Internship location: Maison Marou Store: 90 Xuan Thuy Street, Thao Dien Ward, Thu Duc City, HCMC.
Internship duration: Full- time for 6 months (5 days/ week). Work on rotating the morning and evening shifts.
