Customer Care Lead (Singapore Market)

Work Arrangement:
● On- site for all working days
● 3 Weekdays + 2 Weekends
● Hours: Weekdays 11am- 8pm
Key Responsibilities:
● Manage team performance through objective setting, performance monitoring, and continuous improvement plans.
● Maintain regular proactive contact with parents and students, inspiring and motivating students to set and achieve academic goals.
● Identify student strengths and weaknesses to provide effective personalized guidance and support.
● Deliver excellent training, coaching, and motivation to the Learning Advisor team ensuring continuous development.
● Monitor, analyze, and share student learning data with parents to highlight progress and benefits of Geniebook’s learning platform.
● Drive the care- to- sales process by managing add- on sales, renewals, referrals, and upgrades to increase customer lifetime value.
● Research and test new sales channels and tools, including CRM systems and centralized management platforms.
● Develop innovative care- to- sales strategies and implement strategic sales plans to expand Geniebook’s customer base.
● Develop and implement strategies to consistently increase student engagement and maximize customer satisfaction and success with Geniebook.
● Collaborate cross- functionally with sales, marketing, product, and regional teams to align strategies and deliver seamless customer experiences.
● Handle ad hoc assignments as required by the management.
● Lead, recruit, coach, and manage a high- performing team of Learning Advisors to achieve monthly, quarterly, and yearly KPIs.

15 days of annual leave + 1 day off on your birthday.
No limmited Sales Awards
Annual Salary increment

Cập nhật gần nhất lúc: 2025-10-04 08:15:03