Customer Care Senior Specialist (Chuyên Viên Cấp Cao Chăm Sóc Khách Hàng)

Customer campaign & activities management:
- Improve and diversify rewards (gift/code/deal) on PRURewards to make deal more interesting and relevant to different customers needs, develop new merchant & deal to serve all kind of VIP in countrywide.
- Identify customer insight for better communication via touchpoints (directly to customer, via sales channels, via over the counter, customer service team …).
- Review and propose revised/ new process, workflow to increase the interaction & engagement rate for targeted customer groups.
- Provide action plans, proposal activities to increase the customer experiences.
- Prepare communication contents and idea for campaigns.
- Coordinate and work closely with other functions for better communication and campaign deployment/ execution.
- Analyze and identify the right targeting customer to propose campaign to improve customer satisfaction.
Reporting and data analysis:
- Gathering and analyzing data to understand your customer base and coming up with suggestions for improving the existing care plan.
- Pre and post evaluate campaigns for better proposal/ improvement plan to care customer.
- Find new opportunities within data for activities customization.

Qualifications:
- Experience in customer service activities from all industry.
- At least 2 - 3 years of experience in customer service, experience in customer activities and campaign proposal and deployment.
- University degree.
Skill and knowledge:
- Ability to manage conflict, pressure.
- Demonstrate to work across the organization and drive continuous improvement.
- High agility to change (innovation mindset).
- Strategic thinking and customer excellence mindset.
- Understand Life Insurance market is an advantage.
- Communicate well in Vietnamese and English (spoken and written).

13th salary and performance bonus

21 annual leave day per year

New laptop for each employee

Cập nhật gần nhất lúc: 2022-09-21 04:42:04