Customer Care Senior Specialist (Female is Preferable) Arcelik Hitachi Home Appliances Sales Vietnam Co., Ltd.

Primary Function:
Customer Satisfaction
Technical support
Customer Satisfaction
Support Product information before and after- sales.
Job Validation
Call center operation support
Service seminar
Service
- Receiving inquiry:
+ From the customer through mail, email, phone call, website, media network (Facebook) – when their products need to be checked, maintenance, exchanged, order parts, purchase new, complaint...
+ From the client who would like to be a dealer, retail store, local service center… through mail, email, call… record and then forward them Call center.
- Responding immediately to customer:
+Question or complaint that can handle as warranty policy, product information, quick guidance, manual instruction, how to contact local service center and other related jobs.
- Maintain knowledge of company policies and procedures and take responsibility to keep up to date on any changes.
- Feedback from customer including appraisal and unsatisfied manner from product and service to get to know their desire and expectation.
- Handle customer problems with professionalism; refer more complex issues to Manager or other management if necessary.
- Follow- up on unsolved customer inquiries.
Technical support
- Support to translate instruction manual.
- Uploading all instruction manual on E- warranty website.
Service seminar
- Cooperate & support in connecting with all MSCs in nationwide.
- Training for technician about etiquette matters.
- After the event, record and report seminar minutes to the manager.
Call center operation support
- Making report related to call center.
- Well- understanding about warranty policy and support for call center.
- Manage call center operation and report to the manager.
Job validation
- Responsibility for having control of the accuracy of data.
- Confirmation and checking data properly input.
- Making payment plan and submit to Finance every month.
- Verification with the spare parts usage.
- Making payment for MSCs about service jobs.
E- warranty management
- Upload data to system.
- Manage E- warranty system and make sure the accuracy data.
- Do report about E- warranty.
Administration Tasks
- Follow instruction and do tasks from direct manager.
- Review & renew all Customer Care vendors’ contract.
- Making payment for all vendors.

- Good problem- solving skill
- Eager to learn and grow
- Strong communication skills (in both writing and speaking Vietnamese / English)
- Team player- able to work well with team members under high pressure
- At least 2 years working experience in the same industry
- Proficient in Word, Excel, Outlook, Internet and Power Point
- Enthusiastic, willing to support others
- Bachelor’s degree
- Initiative; Can- do attitude; Be open to changes and making necessary changes

Salary will be commensurate with qualifications and experience

Social insurance, health insurance, unemployment insurance according to Labor Laws

Professional, dynamic working environment

Cập nhật gần nhất lúc: 2024-03-26 16:50:34