Customer Care (Support for Students and Parents, Fluent English)

From AI- personalised worksheets to live classes and teacher chats, we are a powerful suite of complementary learning products designed to help students accelerate their academic performance. We’re looking out for an amazing global talents to scale Geniebook exponentially across Southeast Asia.
So join us today to inspire a new generation of learners and help even more students learn smarter and do better!
Loved by over 220,000 users, Geniebook is Singapore’s largest online learning platform for the English, Mathematics, and Science (EMS) syllabus.
Reporting line to: Learning Advisor Manager
- Inspire and motivate students to set and achieve their academic goals.
- Identify students&039; strengths and weaknesses and provide guidance for improvement.
- Analyze & share students&039; learner&039;s data with the parents to maximise students&039; improvement and highlight the benefit of Geniebook.
- Increase customer&039;s lifetime value by obtaining add- on, referral, and upgrade of Geniebook plan.
- Address any concerns, queries, or issues promptly and effectively to maintain a high level of customer satisfaction.
- Assist parents in navigating the Geniebook platform to improve their child&039;s user experience.
- Maintain regular and proactive contact with parents/students on a monthly basis.
- Develop and implement strategies to consistently increase student engagement with Geniebook.
Work Arrangement:
- On- site for all working days
- 3 Weekdays + 2 Weekends
- Hours: Weekdays 12pm- 9pm

Bonus & Salary increment 1 times per year
15 Days
Sales Awards

Cập nhật gần nhất lúc: 2025-10-04 08:10:02