Customer Experience Associate - Operations, SeaMoney

Other assigned tasks from the Management team
Work closely with other sub- teams (such as BD /Campaign Ops, PMO, System Ops, etc) to have a deep understanding of product flow in order to raise any enhancements (if any)
Daily review and monitor customers’ feedback via online/offline channels (through CS tickets, social media, offline surveys, etc)
Collaborate with other stakeholders to conduct surveys on credit products: planning, preparing questionnaires, follow up on execution progress.
Review and propose the most user- friendly user flow/transfer key translation for new product features.
Creating content for social posts/in- app articles for user- education purposes.
Alert and report to up- level in case there are any issues/bugs on the app and system that may affect user experience.
Plan and prepare questionnaires for user surveys.

Good communication skills in English and Vietnamese (verbal and written)
Strong proficiency in Microsoft Excel, Google Sheets Google Slides, etc
A fast learner who is meticulous and detail- oriented
Good team player, a positive attitude with a can- do attitude, & integrity and responsibility
Bachelor&039;s Degree in Finance/Banking/Marketing/Business Administration
At least 2- 3 years experience in customer experience/customer service position, preferably in a tech start- up (e- commerce, fintech)
Strong sense of customer service/user experience
Critical & logical thinking, problem- solving skills, flexibility in handling problems
Ability to work under pressure and analyze problems
Preferred background in Finance/Banking. Have knowledges/experiences in credit & banking, transactions & orders processing

Cập nhật gần nhất lúc: 2024-04-03 11:50:25