Customer Experience Executive - Porsche Centre Saigon

Your responsibilities:
· Manage customer touchpoints along the customer journey, ensure a seamless and consistent omni- channel communication experience.
· Plan and execution of customer and prospect care programs to enhance customer satisfaction
· Develop and deploy customer satisfaction measures
· Administrate customer cases and report to line manager, coordinate with relevant departments to ensure timely follow- up and maximize customer satisfaction.

Your qualifications and competencies:
· Degree in External Relations, PR Communications, Sales, Business Administration, Law, Public Service or related field
· At least 5 years of solid working experience in customer service for high- end hospitality, healthcare, banking, insurance, automotive industry or similar
· Excellent negotiation and interpersonal skills, customer service orientation
· Fluency in verbal and written Vietnamese communication skills
· Proficient MS Office skills (Outlook, Word, Excel, PPT…)
· Cross- functional collaboration ability and strong team player
· Logical thinking, process- focused ability

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-18 23:40:03