Customer Experience Executive (Product Operation/ Process Coordinator)

You will take an important role to maintain user experiences. More particularly, you need to observe and ensure all the operation processes meet the requirements and standards from the Customer Excellence Experience & Business Unit Departments. With the high responsibility, this position would take remarkable ownership in decision making to resolve user problems.

-Monitor funnels, transactions, customer services

-Resolve problems based on Service Quality guidelines

-Ensure the operation checklist is completed as required

-Report problems over monitoring period that impact OKR, propose solution or seek solution from CEE department

-Update status of new initiatives applied

-Experience multi-tasking with ability to problem solve

-Excellent interpersonal skills together with a strong customer focused approach.

-Willing to learn new skills and to adapt to new and changing technologies and environments.

-Flexibility and adaptability when working on internal or customer related projects often with short deadlines.

-Be well organised with ability to work individually and as part of a team often under pressure.

Attractive packages and commissions

MoMo Care

Team Building