This unique experience is catching on, and that’s why we’re now looking for a Customer Experience Lead to join our diverse and vibrant team.
Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people- centric work experiences that help fast- growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work experience; from welcoming lounges to the hospitality- level care from our team, and from vibrant common spaces to the events and activities that we run in them multiple times a week.
Customer Experience Lead
Ho Chi Minh City, Vietnam
Full- time
Summary of Responsibilities
Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Customer Experience Lead, you will be doing just that, by internalising what it means to be an “A Better Day at Work”
Being the face of Dreamplex comes with some exciting tasks, such as:
Engaging the community, assisting in bringing people together, and creating a sense of belonging.
Implement and ensure system recovery procedures are carried out once staff receive a special request or complaints from the guests.
Providing a “Customer Obsessed” level of service.
Flexibility to work across all locations, at varying time schedules.
Thinking outside the box to make huge fans out of our customers.
Managing customer’s needs and billing via coworking management software.
Managing and monitoring daily operations, inventory, and cash handling.
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair, and well- maintained.
Creating a fun, inspiring, and welcoming environment for our members and guests.
Coordinating with other departments including sales, marketing, accounting, HR, and IT, for various projects.
Coordinating and executing engaging events and gatherings.
