Customer Experience Specialist

Lead and implement CX projects related to pharmaceuticals, vaccines, and healthcare services.
Design and execute surveys, collect feedback from web/app, chat, call, in- store channels.
Work with IT and cross- functional teams to optimize CRM and loyalty programs.
Analyze customer behavior trends, generate reports, and provide business recommendations.
Prepare and submit periodic work reports.
Complete other tasks as assigned by superiors.

Ability to handle multiple projects simultaneously and work under tight deadlines.
Proactive and customer- centric mindset with a results- driven approach.
Strong problem- solving and critical thinking skills.
Proficiency in CRM platforms and data visualization tools (e.g., Power BI, Tableau).
Knowledge of customer journey mapping and usability testing methodologies.
Deep understanding of customer experience metrics (NPS, CSAT, CES) and best practices within the healthcare and pharmaceutical industry.
Bachelor’s degree in Business Administration, E- commerce, Marketing or related fields.
Minimum of 2 years of experience in customer experience management, CRM, or related roles within e- commerce, retail, or consumer healthcare services.

Salary: Highly competitive, based on experience and qualifications.
Young, professional working environment; spacious and well- ventilated workspace.
Career Development: Significant opportunities for leadership development, training, and career advancement within a dynamic and growing company.

Cập nhật gần nhất lúc: 2025-10-06 02:40:03