Customer Experience Specialist

- Complete other tasks as assigned by superiors.
- Analyze customer behavior trends, generate reports, and provide business recommendations.
- Work with IT and cross- functional teams to optimize CRM and loyalty programs.
- Design and execute surveys, collect feedback from web/app, chat, call, in- store channels.
- Prepare and submit periodic work reports.
- Lead and implement CX projects related to pharmaceuticals, vaccines, and healthcare services.

- Proficiency in CRM platforms and data visualization tools (e.g., Power BI, Tableau).
- Proactive and customer- centric mindset with a results- driven approach.
- Ability to handle multiple projects simultaneously and work under tight deadlines.
- Bachelor’s degree in Business Administration, E- commerce, Marketing or related fields.
- Strong problem- solving and critical thinking skills.
- Minimum of 2 years of experience in customer experience management, CRM, or related roles within e- commerce, retail, or consumer healthcare services.
- Knowledge of customer journey mapping and usability testing methodologies.
- Deep understanding of customer experience metrics (NPS, CSAT, CES) and best practices within the healthcare and pharmaceutical industry.

Chế độ bảo hiểm, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-19 18:00:06