Customer Financial Services Representative – Senior (Nhân viên Dịch vụ Tài chính Khách hàng-Bậc cao)

What you will do
• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow- up actions are taken.
• Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.
• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
• Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account- related issues.
• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
• Performs other duties as assigned.
• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.

You will be a great fit if you have:
• Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer- facing environment is preferred.).
• Bachelor’s degree, specializing in Accounting or Finance is preferred.
• Microsoft office & PC skills; Numerical skills.
• Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).
• Accuracy & attention to detail;
• Team working skills.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-01-06 21:35:02