Customer & Operation Success

Customer Service:

Solve customer inquiries via online ticketing system.
Train other members if needed.
Professionally resolve customers’ questions, submitted to our customer support channels.
Operate withdrawal/deposit request.
Compile reports for major questions and key CS metrics tracking.
Build and enhance knowledge base/help center via online platform.
Support with system monitoring, reconciling daily financial reports.

Community Management:

Maintain communication with moderators to drive our community.
Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.
Help customers to stay informed about the company&039;s update through different social media channels.
Create and administer surveys & share results with operation teams.
Manage day to day outbound communications and track key metrics.

Localization and Testing:

Translate from English to your native language.
Participate in testing platforms as an user and report localization errors and bugs.
Test translations and new functionalities before an update is released.

Sales & Marketing System Operation

Research new technology to integrate into current work and boost team productivity for example using AI tools for creating marketing contents or support operation flows.
Support to create content writing & video for marketing/sale materials based on basic operation of supporting systems like Canva, Capcut, etc
Monitor and Reports as a daily/weekly basis to the direct manager.
Operate and monitor affiliate or sale management systems.

Have passion with NFT, Crypto is a plus.
Can work under minimal supervision.
Good at time management.
Proven work experience of 2+ years as a Customer Service Representative in the technology industry
English proficiency is a must.
Age: < 26 years old.
Ability to multitask.
Ability to understand a player&039;s concerns or situations easily.
Good communication skills.
Having 2- 3 years experience of team management is a plus for a senior.
Ability to handle difficult players in a professional and polite manner.
Have experience using ticketing/ email systems such as Zendesk, or other supporting CRM platforms.
Holding a good understanding about CRM systems is a must for a senior position.

Performance review: 2 times/year
Premium PVI Insurance Package
Free snack, coffee, tea available.
Salary: Competitive with lucrative add- ons (based on skills and experience)
Transportation allowance and free parking included.
Working hours: 9:00- 17:00 (5 days per week); Breaking time: 12:00- 13:00
Friendly, open and fast- paced environment where every idea is welcomed.
Other benefits as per stated in Vietnamese Labor Law
Technical seminars and workshops annually.
Variety of corporate events: weekly tea- break, monthly birthday parties, quarterly team building to New Year party, company trip etc.

Cập nhật gần nhất lúc: 2024-10-23 14:20:03