Customer Operations Executive

Onboarding and Implementation: (25%)

Assist in the onboarding of new B2B clients with guidance from senior team members.
Ensure accurate setup of client accounts and provide initial support during implementation.

Customer Engagement: (25%)

Respond to client inquiries and concerns, escalating complex issues to senior team members.
Monitor client usage and report insights for further analysis by senior team members.

Documentation and Reporting: (20%)

Support the generation of regular reports on customer usage and satisfaction.
Maintain client records and documentation with oversight from senior team members.

Administrative Support: (20%)

Coordinate meetings, demos, and training sessions under the guidance of senior team members.
Assist in preparing proposals, contracts, and other client- related documents.

Operational Efficiency: (10%)

Participate in the development of internal processes related to customer operations.
Collaborate with cross- functional teams to implement operational improvements.

Familiarity with EdTech products and the education industry is a plus.
Bachelor&039;s degree in Business, Marketing, or a related field. Proven experience incustomer service,account management, or customer operations.
Good English proficiency level
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.

Fun energetic team; international & collaborative culture
Experience the true spirit of a fast- growing and well- funded Silicon Valley startup.
Up to 16 days leave, 1 birthday leave, 1 Christmas day.
Flexible working time (9am- 6pm Mon- Fri), hybrid working
Premium Health Insurance, Annual Health Check
ELSA Pro account
Social insurance, health insurance, and unemployment insurance for full salary.
Company trip, Company Birthday, Company Party and Happy Hour.
Competitive compensation
Opportunities to grow professionally and play a critical role to shape the next stage of the company&039;s growth.

Cập nhật gần nhất lúc: 2024-02-24 06:45:12