Customer & Partnership Development Manager

Customer & Partnership Development
1 Customer development
- Boost category penetration: By promoting underutilized product lines, driving larger and more diverse purchases.
- Customer retention & loyalty programs: Design and manage loyalty initiatives to enhance customer retention and repeat purchases.
- Data- driven insights: Analyze customer data and trends to identify opportunities for personalization and upselling.
- Customer acquisition: Develop strategies to attract new customers through targeted outreach, promotions, and marketing efforts.
2 Partnership development
- Identify strategic partnerships: Research and identify potential partners (brands, platforms, hospital or others retailers…) that can help recruit new customers.
- Negotiate & manage agreements: Lead partnership negotiations and manage ongoing relationships with partners to ensure mutual value and growth.
- Customer- focused collaborations: Develop and execute partnership initiatives that are primarily focused on customer acquisition, including referral programs, co- branded marketing campaigns, and incentive- driven collaborations
Collaboration & Leadership
- Team leadership: Mentor junior team members and provide guidance on best practices for customer engagement and partnership management.
- Performance tracking: Monitor KPIs related to customer satisfaction, partnership performance, and adjust strategies as needed.
- Cross- functional collaboration: Work closely with related teams to ensure cohesive customer and partnership strategies.

- Bachelor degree in Marketing, Business administration, Economics or related field is preferred.
- Deep understanding of retail market dynamics, trends, and consumer behavior.
- Dynamic working and pro- activeness at work and multi- tasking skills.
- A minimum of 2 years of managerial experience (line manager) in business development, customer relationship management, or partnership development.
- Strong negotiation and relationship- building skills, with experience managing partnerships.
- Strong analytical skills coupled with project management and planning skills.

Benefit

- Fast promotion opportunities based on personal ability

- Work in a dynamic, open, creative environment

- Annual bonus: 2- 3 months under minimum KPI requirement

- Regular training, company team building, birthday bonus

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-10-24 00:55:02