Customer Quality Engineer

Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measures if necessary.
Discussion with customers, development, design and production (e.g CIP…), as well as all product sites.
Preparation of 8D reports, application of problem- solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…).
Work with SAP system to complete the task and control the response on- time.
Receive the customer complaint and work with related departments for issue analysis.
Prepare the meeting with other department for root cause analysis and CAPA.
Complete the other tasks from Lab & customer quality manager.

Fault analysis on power suppliers, chargers and battery packs.
Using quality tools FMEA, Ishikawa diagram, 5 Whys…
Analytical thinking, ability to work in a team, sense of responsibility.
English spoken and written well.
Experience handling customer complaint in the electronic field (1- 3 years’ experience).
University/College Degree.
Processing of customer complaints and preparation of 8D reports.

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:27:16