Customer Quality Engineer (CQE)

Preparation of 8D reports, application of problem solving tools (PDCA, 8D, others). Operating the relevant IT ERP systems (SAP/IFS…)
Discussion with customers, development, design and production (e.g CIP…), as well as all product sites
Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measure if necessary.
Work with SAP system to complete the task and control the response on- time
Receive the customer complaint and work with related department for issue analysis.
Complete the other tasks from Lab & customer quality manager
Prepare the meeting with other department for root cause analysis and CAPA

Experience handle customer complaint in the electronic field (1- 3 years experience)
University/College Degree
* Knowledge Required:
Analytical thinking, ability to work in a team, sense of responsibility.
Using quality tools FMEA, Ishikawa diagram, 5 Whys…
English spoken and written well
Fault analysis on power suppliers, chargers and battery packs.
Processing of customer complaints and preparation of 8D reports.

Benefits according to the regime of the company.

Cập nhật gần nhất lúc: 2024-04-03 11:34:54