Customer Quality Supervisor (CQS)

Receive the customer complaint and work directly with customer for the issue analysis.
Check 8D reports and make sure everything in good preparing ( CAPA, FMEA, … ) before send to customer.
Work with SAP system to complete the task and control the response on- time
Plan, carry out and document audits in accordance with the applicable quality standard and norms. Support of customer in technical and quality issues.
Prepare the meeting with other department for root cause analysis and CAPA, meeting with customer.
Complete the other tasks from Lab & customer quality manager
Discussion with customers, development, design and production (e.g CIP…), as well as all product sites
Initiate quality assurance and quality improvement measures. Check effectiveness and start corrective measure if necessary.

- Experience handle customer complaint in the electronic field (3- 5 years experience)
- University/College Degree
* Knowledge Required:
Using quality tools FMEA, Ishikawa diagram, 5 Whys.
Analytical thinking, ability to work in a team, sense of responsibility.
Willingness to travel.
Processing of customer complaints and preparation of 8D reports.
Failure analysis on power suppliers, chargers and battery packs.
English spoken and written well

Benefits according to the regime of the company.

Cập nhật gần nhất lúc: 2024-04-03 11:34:54