Customer Relations

Customer Consultation and Order Confirmation

Understand customer needs and provide tailored advice.
Generate quotations, answer inquiries, suggest upgrades, and confirm orders.
Guide customers on payment and form processes.

Order Operations

Facilitate communication among customers, writers, and Operations during order fulfillment.
Coordinate with Operations and Accounting for order and payment processes.
Handle Outlines, Drafts, and Finals between OM and customers.
Create order codes and input details; notify customers of order codes and confirmations.

Customer Care Services

Support customers from initial contact through service completion.
Follow care programs, suggest improvements, and reconnect with past customers.
Ensure an excellent customer experience.

Data Management and Internal Processes

Coordinate with OM and Accounting on customer refunds.
Manage customer and order files, internal documents, and service process files.
Generate monthly CR reports and analyze data for improvement.
Conduct monthly data reconciliations with OM, Marketing, and Accounting.

Understanding consumer trends and customer service needs;
Thorough understanding of marketing and negotiating techniques;
Self- driven and ability both working independently and in a team;
Experience in CRM tools, MS Office, sales process support tools, and customer care
Good at English, especially reading and writing;
Time management skills.
High information security awareness;
1- year experience in Sales and Customer Service is preferred;
Bachelor’s degree in any subject is acceptable;

Attractive Income: up to 11.000.000 VND/month, including
+ Negotiable salary (7.000.000- 9.000.000 VND/month)
+ Parking and meal allowances
+ Incentive
Unlimited potential for your career growth because we are small and fast- growing;
Free snacks, tea, and coffee for a tea break regularly.
Insurance following the Labor Law;
Company trips & other team- building activities;
Salary review yearly;
Passionate, talented, young, and driven colleagues;
Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
13 days of annual leaves per year;
13th- month salary bonus;

Cập nhật gần nhất lúc: 2024-11-14 21:00:03