Customer Relationship Specialist

Ensure Center’s re- enrollment rate as Line Manager requires
Respond promptly and professionally to customer either by telephone, email or through social media
Weekly report to line managers or urgent information if necessary
Conduct monthly reports and provide feedback on the efficiency of the customer service process
Keep records and maintain customer databases

Willingness to cooperate with customers and management to resolve any issues that may arise
Having experience is a plus
Be able to work in a team
Ability to maintain a calm and polite manner in stressful situations
Good communication and problem- solving skill
Have good communication skills, both in English and Vietnamese. Another language is a plus.

International and experienced working environment
Regular training and team sharing sessions
Online and Offline flexible according to working schedule
Competitive salary, incentives and bonu
Dynamic team mate

Cập nhật gần nhất lúc: 2024-04-03 11:35:19