Customer Service Ambassador (Fluent in Chinese)

Promotes guest relations, which include providing services to customer on Mass floor who have not yet been assigned MA but they are potential customer.
Overview of Position
Duty and Responsibilities:
• On Floor:
• Provide excellent and delightful service to all potential Palazzo guests and assist them with their needs and requests.
• Answers all inquiries concerning the Tier program and explains Tier Program benefits.
• Reconciles all comps outside of point redemption.
• Handles customers retention and reactivation.
• The Customer Service Ambassador is responsible for providing excellent customer service to all customers and representing Palazzo Club in a positive and professional manner. Ambassador will be a brand representative, who creates a welcoming environment and a personal touch to each customer’s experience.
• Responsible for identify and attract potential new customers for development of high- end customers.
• Meets and greets players on the Palazzo Club floor, at special events and promotions.
• Handles all room, spa, transportation, flight reservation request from customers.
• Arranges for special services related to top tier players.
• Attending daily briefing to ensure valuable information and updates are shared among team members, including updated property information.
• Provide additional support to Transportation team at the airport to enhance the guest welcome experience, providing a sense of luxury and importance to each guest.
• Maintains a detailed record of each customer’s account.
• Manage the Palazzo Club Desk’s counters and assist with Palazzo Membership enrollment.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in the Membership/Tier Program.
• Responsible to handle all requests, complains and concerns of customer.
• Initiates phone contact with premium patrons to drive trips.
• Another Task:
• Telemarketing:
- Daily call customer based on the provided list from CRM (member draw, event, promotion, rebate, missing customer.
- Performs other duties as assigned.
- Internal conduct checking customer services from Palazzo service (BD’s Service, Operation’s Service, Floor environment).
- Conduct telemarketing program by quarterly based on the provided list from CRM.
- Blast SMS for free play expiration, birthday promotion and another designed promotion.

Bonus
Laptop
Healthcare

Cập nhật gần nhất lúc: 2025-10-05 06:35:02