* Customer Services:
- Send vessel pre-loading list to Operation/Partners/Logistics/Vessel operators
- Follow up with customers and resolve any issues related to bookings: booking amendment, extend cut-off, early drop off request, vessel delay, special free time, heavy cargo, certificate of the vessel, any special requirement from LC etc;
- Update vessel schedule based on long term schedule and daily movement report of vessels;
- Handle other jobs as assigned by department manager.
- Send daily booking forecast, central booking forecast to principals, partners and related departments
- Co-ordinate with Logistics and Sales team to control equipment; space
- Control booking versus basic allocation (BSA);
- Check pre-loading and final loading status and inform customers about their container status as well as support customers to resolve any related issues;
- Receive and issue booking confirmation to customers;
- Update and send monthly report to management, accountant, and all relevant departments;
* Export Documentation:
- Solve any problem happening to the shipments until cargo to be released at destination
- Update and send monthly report to management, accountant, and all relevant departments;
- Send export documents (Bill of lading, EDI, freight collect advice, telex release, loading list etc.) to POD agents / principals before deadline;
- Handle other jobs as assigned by department manager.
- Send debit note to customers for payment and accountant for issuing invoice;
- Check and create Bill of Lading (B/L) and send Draft B/L to customers for confirmation, proceed any B/L amendment requests by customers;
- Receive Shipping instruction (S/I) from customers,
- Follow up payment status by customers in order to release OBL or telex release in time;
- Assign manifest declaration rights to customers/partners and submit export manifest documents onto Vietnam National Single Window;
* Import Documentation:
- Handle any other import documentation issues or requests from customers, terminals, vendors, partners, agents, principals etc.
- Send Arrival Notice and Debit Note, Discharge list to customers
- Update and send monthly report to management, accountant, and all relevant departments;
- Release and extend D/O to customers as per D/O release procedure
- Check and confirm final DEM/DET/Storage/Repair charge to be collected from customers as per Deposit refund procedure
- Update freight/charges, free time into B/L data in agent&039;s system
- Assign declaration right for partners/customers/agents to submit manifest on VN customs website (VNSW)
- Report to principal of import overdue cases and co-ordinate with customers to resolve.
- Upload and submit import manifest data onto VN customs website (VNSW)
- Receive import Docs from POL agents, check and update B/L data into system
- Prepare and send full discharge list to vessel operators
- Handle other jobs as assigned by department manager.
