Customer Service Assistant

• Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
• Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
• Handling processing contract, supervise material in- out and report to Procurement Manager.
• Contact with oversea and local suppliers for raw material delivery and cost.
• Identify and exploit cross – and up selling opportunities with existing or new customers and/or forward these to Senior Manager.
• Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
• Performing other job- related duties as necessary or assigned by Procurement Manager, Factory Manager or General Director.
• Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (Service level, costs).
• Administer and documents customer orders, inquiries and complaints, in accordance with company’s procedures.

• Familiar in MS, especially Excel, Word.
• Ability to work well in a team environment.
• Honest, careful, detailed- mind and strong sense of responsibility and discipline.
• Good communication skill and ability to work independently, time management skill. Solving problem skill and work with overseas customers and local suppliers.
• At least 2- 3 years solid experience in Customer Service or Merchandise role in foreign manufacturing company. Preferable in working or studying in Japan.
• Language: Fluent in Japanese (Must), English (preferable).
• Education: University graduated, priority in Marketing or Business Administration field

Working time: 07:30- 16:30 from Monday to Friday
07:30- 16:30 Saturday (entitled for alternate off for Saturday and every Sunday).
Attendance Allowance.
Meal & Area Allowance
Note: No attendance allowance is provided if there is any absent from work (no pay leave or sick leave)
Transportation arrangement if daily routes from Ha Noi or Nam Dinh to the company or vice versa.
Time for making the payment of Social, Health and Unemployment Insurance: After 2 months of probation.

Cập nhật gần nhất lúc: 2024-01-30 12:09:10