Customer Service Assistant

•Issue membership cards and vouchers
•Manage customers' accounts and maintain customer databases
•Issue VAT invoice as request promptly, accurately and timely
•Conduct VAT refund procedure
•Provide Gift wrapping service to customers
•Update Lost and Found book, return lost things to owner
•Deal directly with customers either by telephone, electronically or face to face
•Obtain and evaluate all relevant information to handle product and service inquiries
•Provide pricing and delivery information
•Respond promptly to customer inquiries
•Handle and resolve customer complaints
•Direct requests and unresolved issues to the designated resource
•Keep records of customer interactions and transactions
•Record details of inquiries, comments and complaints
•Record details of actions taken
•Communicate and coordinate with internal departments
•Provide feedback on the efficiency of the customer service process
•Check and maintain audio system in good condition and ready to use
•Make announcement, play music, and promotion clips timely
•Checks, clean, maintain clean customer service area and daily house keeping duties
•Any other duties as and when assigned by the company

•Bachelor Degree with related major
•Knowledge of customer service principles and practices
•At least 01-year experience in Customer Service
•Experience in working for MNC is favorable
•Fluent in English for all skills: speaking, writing, listening & reading
•Proficient in MS Office application
•Interpersonal skills
•Communication skills - verbal and written
•Listening skills
•Problem analysis and problem-solving
•Attention to detail and accuracy
•Customer service orientation
•Stress tolerance
•Being able to work on shift, weekends and public holidays when required;