Customer Service Assistant Manager

• Monitor ERP system from beginning to the end to ensure customer information and order status are updated accurately
• Manage daily customer service tasks including order processing, order tracking, delivery, leadtime, AR collection, account allocation to CS staff, etc...
• Be responsible for coaching and training existing CS staff and newly joined CS staff on customer service mindset and daily tasks
• Propose solutions to handle customer complaints according to the Company procedures and service standards.
• Propose solutions to support sales development capabilities to ensure service quality and meet customers’ requirements.
• Build a team with strong knowledge who can consult and good problem solving to customers.
• Other tasks assigned by Manager
• Manage customer expectations regarding communication, complaints, after- sales service
• Effectively manage performance and workload of CS team.

• At least 2- year experience in similar supervisor positions
• Good data analysis and report
• Customer oriented and excellent customer service skills.
• Fluent in English (Chinese is an advantage)
• Bachelor’s degree.
• Good organizational skill.
• Good computing skill.

• Được học hỏi từ các anh/chị dày dặn kinh nghiệm, trải nghiệm công việc thực tế
• Môi trường làm việc năng động, chuyên nghiệp
• Môi trường thực tập trẻ trung, năng động, sáng tạo, chuyên nghiệp
• Cơ hội trở thành nhân viên chính thức sau thời gian thực tập tại công ty.

Cập nhật gần nhất lúc: 2024-08-12 18:05:03