Customer Service Associate

Special/ad- hoc projects will be assigned by Line Manager/ Department Manager.
Record details of enquiries, comments or complaints;
Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools;
Interact with the Driver Management and Business Development departments to effectively and promptly address issues, enhancing customer experience;
Handle and resolve request/ feedback for our corporate clients, individual customers, and partner drivers via Chat and Email channels;
Handle, investigate customer concerns and provide solutions;

Proficient and confident when using Vietnamese in communication (both written and verbal);
Bachelor&039;s degree or college experience preferred;
Minimum 1 year experience in customer service/contact center/BPO is preferred;
Computer literacy; familiar with Google, spreadsheets, instant messaging.
Target- driven, adaptable, and able to handle a fast- paced environment, multitask, and solve problems effectively;

Laptop and working equipment provided;
Great leave options, including 15 annual leaves, 2 paid sick leaves (company benefit), and 1 birthday leave;
Salary reviews once per year or on excellent performance;
PVI Healthcare & free comprehensive annual check- up for employees;
Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year- End Party, etc.

Cập nhật gần nhất lúc: 2024-04-18 13:55:44