Customer Service cum Admin Officer

Customer Service responsibilities:

Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
Weekly inviting customers to join Customer gathering (CG)
Manage content, activities on Youtube channel & and Zalo page.
Key in customers database from other sources
Handle Complaint case from consumers, retailers and distributors.
Manage customers database
Update & send E- birthday card to loyal customers
Do reports on complaints cases.
Check customer’s satisfaction
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
Daily searching news
Weekly hosting customer gathering
Record details of inquiries, comments and complaints
Compose E- magazine contents and make layout

Administrative Tasks:

Coordinate with external couriers to ensure timely and reliable mail distribution.
Perform additional assigned tasks as needed.
Ensure office security and control access at the reception desk.
Support employee onboarding and off- boarding procedures.
Maintain office supplies, including stationery and sales materials.
Assist in coordinating training activities and company events.
Assist the Administrator in managing office assets and maintenance.
Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
Manage and process expenses related to utilities, deliveries, and other payments.
Collect, organize, and file office reports and statistics promptly.
Handle various clerical duties such as filing, copying, typing, and faxing.

Have passion in service industry;
Be willing to work overtime occasionally if requested
Flexibility to respond to a range of different work situations,
Proficiency in both English and Vietnamese communication
Female, welcome fresh graduate from University or under 1 year experience
Proficiency in using MS Word, Excel, PowerPoint, Social network
Can working independently, ability to multi- task, prioritize, and manage time effectively
Customer- oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
Photoshop, AI, canva skill is an advantage

For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng- Cơ hội nghề nghiệp)
Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-08-09 17:40:03