Customer Service cum Sales Consultant Team Leader

****Customer Serivce Leader: 60%
- Planning and implementation for whole Cartridge replacement / Happy call/ and
Customer Satisfaction activites.
- Be in charge of responding & resolving all claims or unhappy issues from our
Customers towards Omoteanshi concept
- Support Marketing in customer survey progam or any End User indicators collection
****Sales B2C Leader: 40%
- Implementation for whole Online sales/ Project sales/ Others sales KPI of B2C team
General leader tasks:
- Monitor daily workflow and ensures that correct procedures are followed by all team
- Support team in daily work.
members
- Coaching customer service/soft skill for team member
- Other tasks are assigned by direct manager
- Do weekly/monthly/yearly report as required
******Expected Qualifications:
- Good leadership skill
- Can use English in writing/report
- Teamwork spirit
- Can work with heavy workload in the rush time
- Have at least 3 years as Customer Service Leader role or Sales Leader position
- University graduate
- Good communication/negotiation skill

Cập nhật gần nhất lúc: 2024-06-28 14:15:03