Customer Service Executive

RESPONSIBILITIES

Follow communication procedures, guidelines and policies
Complete the Ad- hoc tasks as requested by Line Manager.
Keep records of customer interactions, process customer accounts and file documents
Work with customer service manager to ensure proper customer service is being delivered
Receive the PO, check full info, promo scheme, aging and contract term (if any) then raise SO or quotations.
Answering customers telephone queries. Identify and assess customers&039; needs to achieve satisfaction
Generate client leads, increase the number of customers, answer client queries and prepare sales documentation
Take care all clients information/contracts/payment terms…
Provide accurate, valid and complete information by using the right methods/tools
Processing all sales- related paperwork, daily sale reports
Communicating and handling customer information
Resolve product or service problems by clarifying the customer&039;s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Specific responsibilities include dealing with invoices, chasing up overdue payments and monitoring ongoing orders

PERSONAL SPECS

Strong phone contact handling skills and active listening
Ability to multi- task, prioritize and manage time effectively
Customer Orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Experience with SAP systems and practices preferred.
Proven customer support experience
High school diploma or equivalent; college degree preferred
Be flexible in working time as arranged by Managers.
Have 1- 2 years of experience as Customer Service

Cập nhật gần nhất lúc: 2025-07-16 18:55:02