Customer Service Executive

- Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation, Invoicing and cost booking.
- Cooperate with worldwide agents to handle shipments.
- Carry out transactions with customers/ shipping lines to arrange Import and Export shipments according to the Company&039;s process.
- Problem solving in order to improve service delivery standards and minimize cost impacts.
- Handle documentation for all kinds of shipments (export and import, sea freight) until close a file. Make quotation/ Debit Note and collect the full documents as required by the company.
- Together with sales make sure for customer satisfaction and upsell service to existing customers
- Prepare periodic reports, update system timely and accurately.
- Providing timely and effective solutions: involve troubleshooting complex customer issues, collaborating with team members, sales, and operations to provide timely and effective solutions.

Qualifications:

- Have knowledge of logistics or companies specializing in forwarder.
- Graduated from universities majoring in Foreign Trade, Logistics, economics, business administration or other related majors.
- Have knowledge and experience of forwarding (sea freight, air freight), import- export, transportation, customs.

Experienced:

- 1- 2 years of relevant working experience in the forwarding or import- export industry; the background for global forwarder and familiar with system will be preferable.- Priority is given to strong experience of US route both sea/air.

Skills:

- Innovative & creativity mindset to achieve better efficiency.
- Good Customer service skills with customer- oriented minded.
- Ability to work independently and under high pressure.
- Good negotiation skills.
- Strong problem- solving skills.
- Good communication and interpersonal skills.

Summer trip
13th monthly salary
Bonus KPI based on the business situation.
12 days annual leave for 12 months working.
Health care insurance
Other benefit base on Company Policy

Cập nhật gần nhất lúc: 2024-01-22 18:35:25