Customer Service Executive

We are looking team member for our Import Customer Service team at Hai Phong Branch.
This position provides support to customers; POL; POT and Agents/Head office with specific job detail as followings:
- Solve any problem within your span of responsibility
- Admin support if any.
- Arrange Notice of Arrival (NOA): Check discharge list / pre-list made by PIC of Manifest; Prepare the Template and update to SSC team; Review NOA reports; Send Notice for the change of schedule.
- Support Customers: Check charge collection; Check & answer the phone call, mailbox; Send guidelines to customers for new procedure; Check free time, telex release, Sea Waybill, Freight status, ED/O status …
- Arrange Manifest: Prepare pre-list and update information for A/N; inform POT to adjust by plan; Assign E-manifest ID; Checklist assign E-manifest to Forwarding and Customers who have the need for HBL declaration; Cross check pre-list with the final discharge list to see whether there is any difference with the pre-list to ask pic of A/N to update our customer; Send discharge list to SOC; Send notice for Call closure deadline to POT / POL
- Finish Manifest: Upload E-manifest, cross-check the information with final discharge list and feedback from import customer; upload manifest for DG and Empty; Submit E-manifest; Send discharge list to port.

- Computer: an intermediate level of MS Office.
- Language: Good English communication
- Experiences: : 1-2 years working experience in a similar position in a shipping company or Freight Forwarder
- Education: College/ Bachelor degree; major in Sea Transportation, Export- Import, International Business, Foreign Trade, International Business,...
- Personalities: Patient, Courteous, Persuasive, Customer Service mindset, Proactive and Attentive to details
- Skills: Problem Solving, Good Communication

Healthcare & Personal Life Insurance

12 Annual Leave

Teambuilding

Cập nhật gần nhất lúc: 2022-08-05 19:22:04