Customer Service Executive

· Ready to back up other jobs from other colleagues, rotate other positions if any and support other colleagues if any.
· Submit SI & VGM to carriers accurately and on time after receiving and checking SI from customers.
· Send Pre- Alert to Oversea Agent.
· Ready to back up other jobs from other colleagues, rotate other positions if any and support other colleagues if any.
· Sourcing new vendors (service providers)
· Coordinate Account to follow payment (make Debit Note, remind customers to settle payment on time).
· Prepare weekly shipment plans for carriers (service providers)
· Prepare monthly flow share based on the rate analysis and demand of services
· Understand the enquiry from customer by phone conversation and emails & Provide shipping solutions to customers.
· Analysis of customer demands monthly
· Manage the customer accounts.
· Solve all troubles to ensure all steps go smoothly.
· Coordination with agents in Vietnam and overseas to provide service schedule and rates timely
· Sale UUL bookings to NVOs/BCOs every week with certain targets.
· Offer quotation to customers according to the company guidelines or upon a written approval by General Director or Management
· Track and trace shipment status with carriers and follow releasing cargo at destination to avoid any charges incurred.
· Responsible enquiry from customers and agents in Vietnam and overseas
· Ensure quotation, service schedule, shipment plans, booking, send to customers timely
· Prepare schedule and cost reports weekly
· Check rates and schedule from carriers (service providers) weekly

· The ideal candidate will be oriented and have abilities to work under pressure, and demonstrate capabilities to take over new unfamiliar tasks, also be a centralization of clear communication between the executive and others. You will need to be clear on information, communication, and then plan and schedule all of necessary meetings.
· Advanced MS Excel skills including Vlookup and pivot tables (willing to learn more functions).
· Patience, honestly, assiduous, dynamic.
· BSc in Maritime, International Transports, Economic, Supply Chain, B.A. or relevant degree
· Chinese is preferable.
· Confident and experienced professionals in contributing the growing business in Vietnam. The position requires your enthusiasm, confidence, honesty, dedication and flexibility.
· At least 1 year working experience in a global company (Carrier, Freight Forwarder or Logistics, Supply- Chain). Fresher can be accepted.
· Strong attention to detail and good analytical skills.
· Good at English, reading, writing and communication.
· Excellent knowledge of international shipping regulations and procedures, especially for the TP.

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Cập nhật gần nhất lúc: 2024-03-24 05:10:09