Customer Service Executive

Resolve all customer queries and complaints
Develop ideas to enhance customer’s satisfaction
Give proposal on the solution to prevent arising issues or complaints
Research & making strategy to enhance the service quality for normal customers and VIP customers
Service Training
Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
Update training materials, create new training courses
Front Office Supervision
Daily checking duties: Staff appearance, store&039;s hygiene, displayed products and other related service duty on- site
Support events, promotion as being required
Managing and training Front Office staff
Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities

Working time: 5 days/weeks from Mon to Fri (08:30- 17:30). Be able to work in evening shifts, weekends and holidays at some peak times if the job requires
Bachelor degree, any majors, good looking appearance
Can work under high pressure and self- motivation
At least 2 year- experience in the relevant position; Having experiences in 5- stars Hotel,Shopping Mall, Airways is an advantages
Be careful & accurate, have good team- work and communication skills
Good verbal and written communication in English and Vietnamese

Training & development: Personal development course, professional training course, solf skill training course...
Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
Health care scheme: PVI Health insurance; Annual health check
Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
15 paid- leave annually; Social, Health, Unemployment insurance
Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review

Cập nhật gần nhất lúc: 2025-06-30 11:45:02