Customer Service Executive

Daily Operation & Customer Service Tasks
• Guide clients in using the company’s trading platforms and mobile/web applications.
• Operate on VSD system (e.g., account opening, depository operations, corporate actions, etc.).
• Perform reporting and monitoring for both clients and internal purposes.
• Handle customer requests related to opening/closing securities trading accounts.
• Monitor and archive all account and transaction- related documentation accurately.
• Manage and update customer information and records in compliance with regulations.
• Support clients with trading activities: order receipt, order placement, order confirmation, and settlement.
Collaboration & Process Optimization
• Explore new market opportunities and expand products/services.
• Improve effectiveness and accuracy of internal processes and reporting activities by automating tasks.
• Coordinate with internal teams (trading, IT, settlement, compliance) to ensure smooth and professional service delivery.
• Analyze daily operation risks and propose improvements to minimize risks.
Other Tasks
• Perform other duties as assigned by the Department Head or Team Leader.

Monthly and quarterly awards for outstanding employees.
Top performers have the opportunity to visit the company’s headquarters in South Korea, with annual organized trips.
Competitive salary based on experience and capabilities.
Direct training and mentorship from experienced industry professionals.Opportunities to participate in workshops and professional events to enhance knowledge and stay updated on market trends.Tuition support for professional certifications
Annual health check- ups, company trips, and team- building activities.
Expand your professional network and develop a long- term career in the securities industry.

Cập nhật gần nhất lúc: 2025-10-03 15:35:02