Reporting to: Customer Service Manager
Company Overview
At Dayone, we offer more than just an internship; we provide a platform for growth, where you will gain hands- on experience in a fast- paced, dynamic environment. As an intern, you&039;ll have the chance to work with industry leaders, develop your skills, and contribute to meaningful projects that make an impact. If you&039;re passionate, eager to learn, and ready to take on challenges, we want you on our team. Apply now and start your journey with us today!
Scan It brings OCR and EKYC technology to the forefront of branding and marketing, enabling clients to promote and grow their customer base, manage their loyalty platforms, and drive sales. Scan It makes consumer shopping rewarding and fun, whilst growing customer loyalty.
Dayone is the company of Got It (2015) and Scan It (2023) and Dayone has joined hands with SEA’s Loyalty leader to launch a new Loyalty platform Buzz It (2024).
Established in 2015, Got It is the original, largest, and most trusted digital voucher, loyalty, and gifting solutions platform in Vietnam. Got It distributes well over one million vouchers monthly on behalf of its thousands of clients. Digitalizing gift solutions to meet diverse needs: attractive campaigns, partner gifts, agent compensation, client acquisition, promotional gifts, employee care, etc.
Buzz It is a comprehensive loyalty platform with customization capabilities to meet diverse needs of businesses. Buzz It brings an end- to- end solution from developing the front end, building specific loyalty programs, to integrating systems and delivering Got It gifts and Scan It campaigns.
What you need to do
Support:
Other team support in Merchant’s events.
Survey Customer satisfaction, and collect customer feedback on our service and brand.
Receive information & support Customer/Merchant via multi channels Hotline, Fanpage, Email,...
Random check the store to ensure the knowledge and services of the store about Got It.
Training:
Plan and execute training for the CS team based on the company&039;s requirements.
Plan and execute training for merchants&039; CS Team based on the company&039;s requirements.
What you should have
Willing to work on shift (between 7:30 am to 11 pm).
At least 2+ years of experience in relevant positions, preferably in Hotline/Call Center.
Can work under great pressure.
Good in Office software.
Good verbal and written English is a plus.
Proactive, positive, and patient.
Why you&039;ll love working here
At Got It, we invest in people who grow with us — and foster a culture that values both personal and professional development.
Opportunities to learn and grow through internal training, rotation, and career advancement.
ESOP program – grow together and share in the company’s achievements.
Annual salary review based on performance.
Comprehensive healthcare with Bao Viet and full statutory benefits.
Full gross salary during probation.
