CUSTOMER SERVICE EXECUTIVE

About Autonomous

From a small apartment in NYC to 10 locations around the world

Rewind to 2014: A small group of tinkerers in a tiny apartment in Hell’s Kitchen, New York shipped the first SmartDesk to their first Kickstarter backers.

2018: we power 110,000+ companies in over 60+ countries, the SmartDesk is AI, and we are reimagining not just workspaces, but workplaces. What happens when you reach across the world and create a borderless, decentralized, autonomous organization.

Our global offices - California, Saigon, Shenzhen, Amsterdam, New York - share the same DNA. Autonomous belongs to dreamers, risk-takers, engineers, and artists dedicated to breaking down ideas and building them up again - bolder and better.

The Job

Responsibilities

· Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products

· Take care of inbound sales requests of US customers

· Provide high-level customer service and responded to service inquires.

· Maintain relationships with customers by providing support, information, and guidance; recommending new products

· Log new customer information and varied sales data for existing customers in computer database

Requirements

·         Bachelor’s degree preferred

·         2+ years’ direct or online phone customer services' experience

·         4+ years’ retail experience a plus

·         Fluent in English (4 skills). Getting English certificate (IELTS, TOEFL...) is a plus

·         Hardworking & detail-oriented

·         Always be curious. Always learning

Team Culture Requirements

·         Willingness to learn new programming languages, tools, and technologies

·         You must be a fast and thorough learner, capable of systematically inquiring into new technologies and their foundations. Think and rethink, from the ground up

·         Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.

The essentials

• Above-market salary and bonuses


• 13th month salary


• Total health care benefits for you and your spouses and children


• Standing desk, ergonomic chair


• Computers of your choice (Macbook Pro or Linux)


• Healthy, freshly prepared lunch


• We play soccer every Friday!


• Team outing & company retreat


• Travel internationally to conferences needed