Customer Service Executive (Chinese & English Speaking)

Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfillment.

Key responsibilities

Handle order processing in accounts:
- Provide responsive order management support including order entry, or expediting and shipment information to customers
- Manage customers&039; inquiries in terms of order processing, order follow up, pricing integrity, on- time deliveries, orders fulfillment.
Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one lcoation, local factories)

Handle customer complaint:
- Resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues

Cooridnate with other department:
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Partner with Inside Sales to assist in achieving sales goals.
- Proactively communicate supply chain issues and provide alternatives.
- Back- up team- members when workload makes this necessary

Strong written, verbal skills in both Chinese & English
Excellent customer service & presentation skills.
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
Bachelor’s degree.

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Cập nhật gần nhất lúc: 2025-01-05 01:05:02