Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?
Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!
POSITION: CUSTOMER SERVICE EXECUTIVE – ENGLISH – 6- MONTH PROJECT
WHO WE ARE:
In 2021, Innovature BPO was proudly recognized as the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi- lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high- performance businesses and create long- term partnerships. Our vision is to connect Vietnamese talents to global labor market demands.
PROJECT BRIEF:
Our client is a US- based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members&039; physical and mental well- being through a holistic care approach.
WHAT YOU WILL BE DOING:
• Perform other tasks as needed.
• Participate in calls to help retain members.
• Accurately document member interactions in the system.
• Be open to regular feedback and coaching for improvement.
• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
• Comply with all healthcare regulations and maintain confidentiality.
• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
• Solve members&039; issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
WHAT WE ARE LOOKING FOR:
• 1+ years of customer service experience preferred.
• Strong proficiency in spoken and written English, with a particular emphasis on verbal communication.
• Experience in healthcare management or call center settings is highly valued.
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- Professional working environment
- Attractive salary and performance bonus after successful project completion
WORK LOCATION: The District Tower, 159C De Tham, Cau Ong Lanh Ward, Ho Chi Minh City
WORKING HOURS:
• This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone (23:00 to 8:00 Vietnam Time), Monday through Sunday.
• You will be scheduled for 8- hour shifts, working 5 days per week, with two days off each week.
ONBOARDING DATE: ASAP
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
At Innovature, we are proud to be an equal opportunities employer.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
