Customer Service Executive (Food Testing Service), 6-month-contract

Other duties relevant to this level assigned by manager
Take over the sales package (quote/contract signed, contract review) from sales people
Manage and arrange the schedule for inspector/ technician implementation.
Follow the samples status from subcontract, invoicing & payment to sub contract
Interface/ Co- ordinate with customers, sales and technician to provide the services meets customer’s needs .
Handle the payment status of the customers
Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
Interface with customer job status and handle enquiries
Follow LMS program
Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing.
Report all activities to Manager
Maintain and upkeep laboratory/ inspector records and documentations
Do invoice request and send to Account Dept to issue invoice
Prepare test/ inspection reports to customers and manager as well as perform other related administration work

Bachelor’s Degree in Chemistry or its equivalent
Knowledge of testing and ISO17025 is an advantage
A proactive team player but with the ability to work independently in challenging projected and timelines
Result and service- orientated individual who possesses initiative and good communication skills
Office computer skills (Excel, Word, Powerpoint), Back- Office work skills
English communication with B level or equivalent

Others (Benefit):

Working in an international dynamic and friendly environment
Insurance benefit package (Accident insurance 24/7), annual health check
Ad- hoc staff engagement events, team- building activities, company trip
Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
Policy of annual leaves, sick leaves, Christmas leave
Free parking (bicycle, motorbike, car)

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:49:53