Customer Service Executive

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Ensure the goods are shipped on time and quantity
Performs other related duties as assigned.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Receive requests, feedback and Resolving complaints from customers
Receive PO from customers and Manage orders.
Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service.

Excellent communication skills including active listening
Proficient in computer skills
Bachelor’s degree in Business, Communications, or related fields
Ability to team- working and work independently, cautiously
Service- oriented and able to resolve customer grievances
Hard working, responsible, honestly, quickly, enthusiastic
At least 01 years working experience as Customer Service
Organizational, arrangement skills
Knowledge of, or ability to learn, product, service, or area of customer service specialization
Good verbal and written communication in English
Knowledgeable in ERP System

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-18 18:50:02