Customer Service Executive ( Nhân Viên Tổng Đài)

•Guarantee the quality of information recorded and transmitted to the customer
•Identify process improvements to facilitate access to information.
• Completion of semi university degree is required
• Attend customer requests received by phone;
•Identify customer needs;
• Reverse situations of dissatisfaction through negotiation and empathy;
• Register the calls answered;
•Manage warranty cards registration and update
•Handle the procedure of product exchanging or returning.
•Customer satisfaction survey (customer interview )