Customer Service Lead, Game Entertainment

GPS (Global Publishing Services) Department is responsible for building the service system to support VNGGames business in releasing our game into international markets.
We are looking for a
Customer Service Leader
who can cooperate with Internal & External CS Teams, develop working flow & CS Program to enhance the experience of using VNGGames Services. In this position, the included duties are:

Leading the CS team to handle escalated customer complaints and issues
Conducting performance evaluations and providing feedback to Product & MKT Teams
Managing workflow & result from external CS Team (International Agencies & Freelancers)
Training and coaching internal CS Team (VN & PH) on customer service skills and using the internal system
Developing and implementing customer service policies and procedures for international markets
Analyzing demanding customer profiles and coming with valuable insights
Collaborating closely with Game Product & MKT Teams to develop CS & VIP Care Plan for each Game Project

Having understanding and interest in Gaming industry is an advantage
Experienced in developing and enforcing customer service policies
Excel at verbal and written communication skills (English). Another language besides English is an advantage
Able to motivate staff and improve customer satisfaction
Possess excellent communication, negotiation and interpersonal skills
Proven experience in Customer Service leadership, training and mentoring customer service staff

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2023-12-15 17:50:22