Customer Service Leader

You will lead customer service team and provide the best customer service to our customer.
We are looking for Customer Service Lead to join our team and provide the best service to our customer
You will working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken.

· Experience with: e-commerce, logistics
· English or Chinese: fluently
· Develop training plans for your team members.
· Monitor and improve processes to improve KPIs, customer experience, and work productivity
· Proactive at solving problem, Collaborate with other groups/departments to achieve business goals
· Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
· Team leader experience: 2 years, team size from 10.

· Insurance full gross salary
· Salary: nego (20-30M gross)
· Annual trip
· 13 + 14th bonus
· 15 days annual leave
· KPI bonus

Cập nhật gần nhất lúc: 2023-01-04 02:12:04