COMPANY INTRODUCTION
We are, iTechwx, established in mid- 2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One- Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
YOU WILL:
Response & Service Delivery
• Participate in Business Review meetings, present operation results, collect feedbacks and address concerns.
• Drive customer satisfaction when using Microsoft products, and share customer success stories that have positive impact to customers’ business.
• Use tools and strategy to monitor the performance of a team. Analyze non- satisfied cases, find root cause, work out action plan and monitor execution. Serves as the first line of management escalation.
• Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
• Analyzes the business impact and collaborate with different stakeholders to ensure right resources are engaged proactively.
Team Operation Management
• Be professionalism as a Itechwx ambassador, build and protect Itechwx’s people and
• Maintain positive relationship with all team members, drive positive team morale.
• Identifies potential risks and implement optimized process to mitigate the risks.
• Ensure team members follow Microsoft & Itechwx compliance and security policy.
• Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non- tech parts (such as compliance, service skill, etc.).
OUR IDEAL CANDIDATES:
• Have at least 2 years&039; experience in supervisor role in BPO, customer service industry.
• Fluent in oral English and could use it as work language. Understand Chinese will be score- added.
• Having customer service experience, familiar with customer service business will be preferred.
• Strong pressure resistance. Can respond quickly to customer and internal needs.
• Excellent communication skills.
• Have experience in managing the size of 20 experience, can lead the team independently.
WHY US?
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Salary offer: from 30- 35 million gross
• Salary at 100% during the probationary period
• Activities: Birthday party, Employee engagement activities.
• 90% contribution of the gross salary to social insurance
• Full working equipment will be provided Annual Health Checkup
OTHERS:
• Working Hours: 8AM- 5PM, Monday- Friday
• Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
