Customer Service Leader

We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e- commerce platform at Viet Nam. English – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.

Develop training plans for your team members.
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
Monitor and improve processes to improve KPIs, customer experience, and work productivity

Experience with e- commerce/logistic industry or relevant industries.
Good at English
Willing to travel as needed to meet clients and attend events for renew, upsell, ...
Team leader experience: at least 2 years, team size from 10
Willing to support customers every time they need.

Annual trip
Base salary: negotiable (20- 30 gross)
13 + 14th bonus
Insurance full gross salary
KPI bonus
15 days annual leave

Cập nhật gần nhất lúc: 2024-10-15 14:05:02