Customer Service Leader

Lead customer service team and provide the best customer service to our customer.
Willing visit customer in customer&039;s office.
Willing Up- Sale customer
Working at the newest O2O e- commerce platform at Viet Nam.

Willing to travel as needed to meet clients and attend events for renew, upsell,...
English: fluently
Willing support customers every time when they need.
Monitor and improve processes to improve KPIs, customer experience, and work productivity
Experience with: e- commerce industry or relevant industries.
Develop training plans for your team members.
Team leader experience: at least 2 years, team size from 10
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs
Proactive at solve problem, collaborate with other groups / departments to achieve business goals

KPI bonus
Base salary: negotiable (25- 30 gross) + commission
15 days annual leave
Insurance full gross salary
13 + 14th bonus
Annual trip

Cập nhật gần nhất lúc: 2024-03-25 14:30:20